Nelson Diaz

Nelson Diaz is a skilled technical professional with extensive experience in IT support and analysis. Currently serving as a Technical Analyst II at IPRO since April 2017, Nelson has also worked as a Helpdesk Analyst at Santander Bank, N.A. since November 2015, providing comprehensive user support and managing various technical setups, including VPN and remote access. Previous roles include Field Technician at Cablevision, System Administrator at St Nicks Alliance, and Field Service Technician at Canon Solutions America, where Nelson developed strong expertise in installation and troubleshooting of technology systems. Additionally, Nelson has a background in youth advocacy as a Senior Case Manager at Safe Horizon. Educationally, Nelson holds a Bachelor's Degree in Computer Science from City Tech, CUNY.