Andre Oliveira

Andre Oliveira is a seasoned professional in incident and service management with extensive experience in coordinating support teams and managing critical incidents. Currently serving as Senior Manager of Incident Management at Talkdesk since February 2021, Andre oversees the triage, troubleshooting, and resolution of critical incidents while facilitating communication between various support levels and the R&D organization. Previously, as Incident Manager at Isobar Switzerland, Andre specialized in service delivery and problem management, ensuring 24x7 support for cross-platform solutions. Andre's background includes roles as Support Consultant at blue-infinity and network management at NOS SGPS, where responsibilities included alarm management and operational support. Andre holds a diploma from Escola Secundária rainha D. Leonor, completed in 2008.