Ahmed Ghonim

Ahmed Ghonim is a seasoned Senior System Engineer specializing in Genesys at IST Networks since November 2021, where expertise includes managing large-scale implementations and upgrades of the Genesys PureEngage platform, alongside mentoring junior engineers to foster continuous learning. Previously, Ghonim served as a System Engineer at IST Networks, providing comprehensive support for various Genesys modules and efficiently resolving customer issues. Prior experience includes a role as a Collaboration Support Engineer at Aura-Tech, designing and deploying unified communication solutions for diverse clients, alongside training in voice network engineering at the National Telecommunication Institute. Ghonim holds a diploma in Unified Communication Networks and Security from NTI and a Bachelor's degree in Computer Science and Engineering from Menoufia University.