Mohamed El-Shaer

Mohamed El-Shaer has over 8 years of work experience. Mohamed began their career in 2012 as a System Engineer at IST Networks, where they gained expertise in UCCE platforms and Cisco UCCE systems. Mohamed worked on diverse and complex technical problems, provided solutions, and ensured high availability for the Cisco systems. In 2016, they were promoted to the role of Senior System Engineer at the same company, where they served as the first technical point of contact for customers, diagnosed and resolved faults, and maintained effective communication with customers. In 2020, they became the Operations Team Lead at IST Networks, focusing on service level alignment, training team members, handling incidents and changes, and managing escalations. Mohamed also participated in customer improvement plans and contributed to the ramp-up of new team members. Additionally, Mohamed El-Shaer briefly worked as an Oracle Supply Chain Implementor at United Investment Group in 2012.

Mohamed el-shaer obtained a Bachelor's degree in Information from Misr University for Science and Technology, which they attended from 2009 to 2011. Prior to that, they attended salam school, but no specific degree or field of study information is provided.