Tero Hakkarainen

Tero Hakkarainen is an experienced professional in the field of information technology, currently serving as a Product Owner and Service Manager at Istekki Oy since March 2020, focusing on the development and management of end user services, customer contact channels, and education services. Prior to this role, Tero worked at Enfo for nearly a decade, holding positions such as Project Manager and Service Desk Prince2 Team Manager, overseeing critical projects including customer transitions and various IT service implementations. Tero's career began with technical support roles and sales positions, building a solid foundation in IT and customer service. Tero holds a Bachelor's Degree in Information Technology with a specialization in Data Network Engineering from Savonia UAS and a vocational qualification in IT from Juankoski vocational school.