Erico Fileno

Erico Fileno is a seasoned professional with extensive experience in digital strategy, design, and customer experience across various sectors. Currently serving as the Digital Experience & Design Director at Itaú Chile, Erico has previously held significant roles including CX Director at CPFL Energia and Associate Partner at EY, where leadership encompassed innovation and business consulting. A well-established educator and mentor, Erico has taught design foundations and advanced topics at multiple institutions including IED and Positivo University. With a strong emphasis on design-led innovation, Erico applies strategic design principles to enhance organizational capabilities and customer experiences. Educational credentials include a Master’s in Digital Culture and various executive education programs from prestigious institutions such as Stanford University and Harvard.