Kevin David is a results-driven professional with over 20 years of experience in technology and customer support, currently serving as the Director of Customer Support and Quality Assurance at ITC Systems. Throughout their career, Kevin has managed teams of over 70 staff and implemented process improvements to enhance the customer experience. With a strong background in various technologies, including Windows, Linux, and macOS, they have also developed training materials and documentation for diverse audiences. Kevin's previous roles include significant leadership positions in companies like SOTI Inc. and WinMagic, where they established metrics aimed at improving customer satisfaction.
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