Gaurav Khatpe

Gaurav Khatpe has extensive experience in operations and quality assurance, having worked at ITCube Solutions Pvt Ltd since April 2005, where roles include Manager Operations (Green Belt Certified-AIQM) and Team Leader, overseeing a team of 55 agents and ensuring timely deliveries while prioritizing quality. Gaurav has been promoted to Process Manager and has engaged in client communications and interactions. Previous experience includes roles as Operations Manager at ITCube KPO/BPO and as a Customer Service Representative at SolutionEye, alongside a brief tenure as a Technical Support Engineer at VCustomer. Education includes a Postgraduate Diploma in Operations Management from Symbiosis Centre For Distance Learning and a Bachelor's degree in Industrial Electronics from Bharati Vidyapeeth.