Lisa Brown, M.Ed., ITIL4, CSM, HDI-SCM

Lisa Brown, M.Ed., ITIL4, CSM, HDI-SCM has a strong background in IT management and project management. Lisa currently works as a Deputy Program Manager at Teksynap since November 2022. Prior to that, they held the position of Project Manager at iTech AG starting in April 2023. Lisa has also served as a Program Manager at TMR, Inc. from December 2021 to October 2022. Lisa worked at The MIL Corporation as a Program Manager from July 2017 to November 2021 and as a Project Manager for the Congressional Research Services (CRS) IT Service Desk at the Library of Congress from July 2017 to December 2021. Lisa was also the Helpdesk Manager for Information Technology Services at the City of Alexandria, Virginia from September 2015 to July 2017 and the IT Manager at Avalere Health from December 2014 to June 2015. Prior to that, they worked as an IT Project Manager at Cyberdata Technologies, Inc. from December 2011 to November 2014 and as the OCIO-ITCSC Helpdesk Manager at the U.S. Department of Commerce from May 2011 to November 2014. Lisa started their career at General Dynamics, where they served as the Deputy IT Operations/Sr. Helpdesk Manager from April 2009 to December 2011 and as the Helpdesk Manager from April 2006 to March 2009.

Lisa Brown, M.Ed., ITIL4, CSM, HDI-SCM, has a diverse education history and multiple certifications. Lisa obtained their Bachelor of Arts (B.A.) degree in Political Science from Geneva College, where they studied from 1990 to 1992. Following that, they pursued a Master of Education (M.Ed.) degree in Education/Curriculum and Instruction-Computer Education from the University of Phoenix, completing their studies from 2005 to 2007.

In addition to their degrees, Lisa has acquired several certifications. Lisa obtained the ITIL Foundation Level certification from PeopleCert in August 2022. Prior to that, in September 2020, they received the Certified ScrumMaster (CSM) certification from the Scrum Alliance. Lisa also holds the HDI Support Center Manager certification from the Help Desk Institute, which they obtained in May 2009.

Furthermore, Lisa holds other certifications such as ITILv3, obtained in May 2008, MCP Professional from Microsoft, obtained in December 2003, and CompTIA A+, obtained in January 2000. Additionally, they obtained another Certified ScrumMaster (CSM) certification from the Scrum Alliance in September 2020.