Grace K. has extensive experience in technical support and customer service, currently serving as the Manager of Technical Support at Iterable since January 2020, where management of Premier Support agents is a key responsibility. Previously, Grace held positions at Iterable as a Senior Technical Support Specialist and Technical Support Specialist at Stanford University, contributing to customer satisfaction and product adoption. Co-founding Gereji Limited involved developing the first e-commerce SaaS product in Kenya, leveraging data to enhance user experiences. Other roles include Web Producer at UNICEF, where web content helped raise awareness of programs, and Customer Care Representative at Safaricom Limited, known for exceeding performance metrics. Additional experience spans technical internships and customer support roles in various organizations. Grace holds a Bachelor of Science in Information Technology from Jomo Kenyatta University and a Higher Diploma in Management Information Systems from Strathmore University.
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