Ononogbu Emeka

Ononogbu Emeka is a Customer Service Operations Specialist at Itex Integrated Services Ltd, with a tenure beginning in March 2015. Emeka's role has evolved to include agile coaching and problem-solving, with a strong focus on customer expectations within the Fintech and Banking sectors. With over seven years of experience in delivering industry-standard products, Emeka emphasizes customer experience management, issue analysis, and creative problem resolution. Previous experience includes serving as a Customer Service Sales Specialist at Guaranty Trust from September 2017 to April 2021, where Emeka effectively managed customer queries and contributed to process improvement. Emeka holds a Bachelor's degree in Economics from Abia State University, obtained in November 2012.