Rubén Martínez Heredia

Rubén Martínez Heredia is an experienced professional in customer success and technology management, currently serving as a Customer Success Manager at Itransition Group since March 2024. Previous roles include Customer Success Executive at Geekbears, where significant client relationships were developed, and Account Executive, focusing on account nurturing and client collaborations. Rubén's career began at Geekbears as a Sales Executive, achieving major partnerships. Experience as a Business Analyst at PLASTICOS PABLIN S.A DE C.V highlighted operational enhancements, while founding INDOMIA led to a remarkable revenue increase and high customer satisfaction. Additional roles include IT Service Manager at ICSI Mexico/INNOPHOS Mexico, Project Leader at ICSI/HP/PEMEX, and various technology-focused roles through which efficient customer service and technological improvement were prioritized. Rubén holds multiple degrees, including a Master's in Renewable Energy Materials and Systems and Telecommunications Management from prestigious institutions.