iTSM Group
Dorian Pfeil has a strong background in account management within the IT service management industry. With experience at iTSM Group as a Senior Account Manager ServiceNow, Atlassian as an Enterprise Account Director, and SERVICEWARE in various sales management roles, Dorian is dedicated to providing tailored solutions to meet client needs. Graduating from Karlsruhe University of Applied Sciences and Bernd Blindow Schule with a degree in Informations- und Kommunikationstechnischer Assistent, Fachinformatik, Dorian is well-equipped to excel in the field.
iTSM Group
The iTSM Group consists of iTSM Consulting GmbH, founded in 2000, as the parent company, and its wholly-owned subsidiaries iTSM-Solutions GmbH, iTSM Trusted Quality GmbH, Trusted Quality GmbH in Austria, Softpoint Trusted Quality GmbH in Austria, Trusted Quality Switzerland GmbH, Trusted-Quality-srl in Romania, Trusted Quality B.V. in the Netherlands and Pragmatix GmbH. All units of the iTSM Group master the essential impact dimensions of digitization and bundle them into a holistic positive service experience in order to increase customer satisfaction, enable differentiation in the service experience and optimize service costs. iTSM Consulting GmbH is headquartered in Bodenheim near Frankfurt am Main. The iTSM Group guarantees the complete mastery of all requirements related to the provision and management of services and service processes in your company. iTSM stands for an Inspiring and Tailored Service Mastery.