iTSM Group
Romuald Podyma currently works as the Manager of Sales & Operations Office at iTSM Group. In this role, Romuald is responsible for various tasks such as handling the implementation of custom relationship management tools, KPI reporting, sales controlling, and business intelligence. Prior to this, Romuald was a Key Account Manager at Arvato CRM Solutions, where Romuald focused on contract negotiations, client presentations, and developing sales strategies. Romuald also has experience as a Trainee in the sales department at KWD Automotive AG & Co. KG. Romuald holds a Bachelor of Science degree in Economics from The Philipp University of Marburg.
iTSM Group
The iTSM Group consists of iTSM Consulting GmbH, founded in 2000, as the parent company, and its wholly-owned subsidiaries iTSM-Solutions GmbH, iTSM Trusted Quality GmbH, Trusted Quality GmbH in Austria, Softpoint Trusted Quality GmbH in Austria, Trusted Quality Switzerland GmbH, Trusted-Quality-srl in Romania, Trusted Quality B.V. in the Netherlands and Pragmatix GmbH. All units of the iTSM Group master the essential impact dimensions of digitization and bundle them into a holistic positive service experience in order to increase customer satisfaction, enable differentiation in the service experience and optimize service costs. iTSM Consulting GmbH is headquartered in Bodenheim near Frankfurt am Main. The iTSM Group guarantees the complete mastery of all requirements related to the provision and management of services and service processes in your company. iTSM stands for an Inspiring and Tailored Service Mastery.