Malcolm D.

Malcolm D. is an experienced professional in customer experience and continuous improvement, currently serving as the Head of Customer Experience at IUA Business Solutions since February 2022. Previously, Malcolm held various roles at Hollard Insurance from January 2003 to February 2021, including Customer Experience Manager, where responsibilities included defining customer experience strategies and facilitating customer-led initiatives. Other notable positions included Continuous Improvement Manager, where strategic business improvement initiatives were resolved, and Senior Continuous Improvement Consultant, focusing on LEAN process improvement techniques. Education includes a Bachelor of Commerce with Honours in Economics and Finance from the University of the Witwatersrand and multiple certifications in Customer Experience Management from the Customer Experience Professionals Association.