DC

Daniele C.

Technical Customer Care Supervisor at iubenda

Daniele C. has worked in a variety of roles since 2008. In 2008, they worked as a Web Developer for Alea.pro. From 2010 to 2017, they worked for multiple companies, including START Servizi Informatici as an IT Technician, Gruppo HTML as a Freelance Blogger, and CASA DI CURA CITTA DI UDINE S.P.A. as an IT Help Desk in a Private Health Centre. From 2015 to 2018, they worked for FrescoXM - Cross Media Agency as a Technical Support / Junior Web Developer & Web System Administrator. Finally, from 2018 to present, they have worked for iubenda as a Technical Customer Care Supervisor, Senior Technical Support Engineer, and Technical Support Engineer. In these roles, they have provided training, scripted using Wordpress Hooks and PHP, resolved technical issues, created and reset passwords, and provided customer support.

Daniele C. completed a High School Diploma in IT studies at ITIS Kennedy - High School in 2005. From 2014-2015, Daniele C. attended Consorzio Friuli Formazione and obtained a Higher Professional Specialization in Multimedia Production Techniques. Daniele C. also attempted to attend Università degli Studi di Udine from 2007-2008, but did not complete the program in Tecnologie web e multimediali. In addition to these formal qualifications, Daniele C. has obtained a number of certifications from Coursera, Actívate con Google, Enaip Friuli Venezia Giulia, and CSP Pordenone. These include the Google IT Support Professional Certificate Specialization, API Testing with Postman Tool, Introduction to Data Visualization using Google Data Studio, Getting Started with Azure, Windows Server Management and Security by University of Colorado System on Coursera, IT Security: Defense against the digital dark arts, Operating Systems and You: Becoming a Power User, System Administration and IT Infrastructure Services, IT Automation: It’s not that scary!, The Bits and Bytes of Computer Networking, Technical Support Fundamentals, Desarrollo Web (ESP), Dynamic Web Programming, and Course about E-Commerce (Commercio Elettronico). Daniele C. also has two certifications from Code School for Shaping up with Angular.js.

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Previous companies

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Timeline

  • Technical Customer Care Supervisor

    April, 2022 - present

  • Senior Technical Support Engineer

    August, 2021

  • Technical Support Engineer

    May, 2018

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