Wilian Silva

Wilian Silva is an experienced professional in fraud prevention and customer experience, currently working as an Analista de Prevenção a Fraudes - Estratégia at iugu since July 2023. Responsibilities include specialized customer service via Zendesk, managing critical cases, and proactively developing monitoring plans to reduce chargebacks and financial risks. Prior roles at iugu focused on KYC processes and risk evaluations. Experience also includes positions at Creditas and SumUp, emphasizing KYC analysis, fraud investigation, and customer onboarding. Wilian's background includes a bachelor's degree in Portuguese from Cruzeiro do Sul Virtual and earlier education from EMFEM Oswaldo Aranha Bandeira de Mello. Key competencies encompass risk assessment, regulatory compliance, project management, and effective communication.