Bianca Fernandes Nascimento

Bianca Fernandes Nascimento has a diverse range of work experience. Bianca started their career at ContaAzul in 2017, where they worked in customer service, providing support to customers through chat, phone, and tickets. Bianca focused on understanding customer needs and proposing effective solutions, ensuring a positive and satisfying customer experience.

In 2018, Bianca moved on to TOTVS Santa Catarina, where they worked as a System Support Analyst. Their responsibilities included providing support to customers through chat, solving system situations through parameterization, and implementing and teaching users about different routines in the Protheus system. Bianca gained knowledge in various areas such as billing, purchasing, inventory, finance, accounting, and HR. Bianca also worked on a project to implement a new service platform, leading to improvements in customer service.

Next, Bianca joined Bureau Veritas Group in 2022. Bianca initially worked as an Administrative Assistant, where they were involved in tasks such as scanning documents, organizing exams and documents, and verifying sequences in laboratory instruments. Bianca also improved their languages, communicating in French and English with different individuals. Later, they took on the role of an Information Technology System Specialist, managing the Active Directory infrastructure, administering the network, providing end-user support, and troubleshooting hardware and software problems. Bianca also gained knowledge in network configuration and operating system configurations.

Most recently, Bianca joined Ivalua in 2023 as a Trilingual Help Desk Support Representative. The details of their responsibilities and achievements in this role are not provided in the given information.

Bianca Fernandes Nascimento has a diverse education background. Bianca obtained their Bachelor's degree in Biomedical Sciences, General from Católica de Santa Catarina - Centro Universitário between 2013 and 2016. Following this, from 2016 to 2018, they pursued their Graduation in Technology in Systems Analysis and Development at Anhanguera Educacional. Recently, they completed a program at Institut Grasset, the technical campus of Collège André-Grasset, where they obtained a DEC (Diploma of College Studies) in Computing Techniques with a specialization in new media programming. In addition to their formal education, Bianca has also pursued additional certifications. Bianca earned a certification in Foundations of User Experience (UX) Design from Google in January 2023 and obtained a certification in General Data Protection Law - Brazil from TOTVS in April 2021.