Carmin Humphries

Carmin Humphries has over 20 years of work experience in customer success and account management roles. Currently, Carmin is the Director of Customer Success at Ivanti, where they manage and lead a team of Customer Success Managers (CSMs) to support executive-level customers. They have successfully restructured and developed a non-paid to paid CSM organization targeting enterprise accounts, leading to revenue growth. Carmin also focuses on monitoring portfolio performance, implementing new initiatives, and collaborating with cross-functional teams to ensure business success.

Prior to Ivanti, Carmin worked at Cherwell Software as a Senior Customer Success Manager, providing guidance and support to customers throughout their journey and identifying growth opportunities. They acted as a liaison between customers and internal teams.

Before joining Cherwell Software, Carmin held various roles at Oracle. As a Support Account Manager, they demonstrated exceptional customer service skills for Fortune 100 customers and worked effectively in fast-paced environments. Carmin also served as a Senior Manager, North America Support Renewal Sales Retention, where they cultivated a customer-focused team culture, resolved complex problems, and implemented process improvements resulting in significant cost savings.

At Oracle, Carmin also held the role of Manager, Risk Mitigation/Retention, overseeing a high-dollar retention team and communicating directly with executive management. They successfully mitigated risk for accounts worth up to $15M per customer. Carmin also served as a Lead Renewal Representative and Customer Success Manager & Support Renewal Representative, securing customer relationships, achieving renewal quotas, and receiving recognition for excellence in customer service.

Earlier in their career, Carmin worked as an Assistant Loan Coordinator at the University of Colorado at Colorado Springs.

Overall, Carmin Humphries has a strong background in customer success, account management, and team leadership, consistently achieving customer satisfaction and driving business growth.

Carmin Humphries obtained a Master of Business Administration (MBA) from the University of Phoenix in 2013. Prior to that, from 1999 to 2003, Humphries attended the University of Colorado Colorado Springs, where a Bachelor of Arts (B.A.) degree in Biology was earned. Before this, Humphries completed high school at Mascoutah Community High School, where a High School Diploma was obtained. Additionally, there is no available information regarding the field of study at the Mascoutah Elementary School.