Gregory Berroa

Gregory Berroa has a work experience that spans several years in the tech and customer support industry. Gregory started their career at Kelly Services as a Senior Technical Support from June 2012 to August 2014. Gregory then joined CSS Corp as a Team Lead from March 2015 to January 2017, where they were responsible for client account management and creating internal knowledge bases. Since February 2017, Gregory has been working at Ivanti, where they started as a Senior Technical Support Engineer and then progressed to become a Customer Support Operations Manager. In their current role at Ivanti, they focus on process development, user enablement, and onboarding to support customer outcomes and business growth.

Gregory Berroa attended Western Governors University from 2016 to 2018, where they studied Business-Information Technology Management. Gregory obtained additional certifications from various institutions, including a Salesforce Certified Administrator (SCA) certification in August 2023, a KCS v6 Fundamentals Certification from The KCS Academy in May 2022, a certification in Setting Team and Employee Goals Using SMART Methodology from LinkedIn in August 2021, a MOBILEIRON CLOUD FUNDAMENTALS certification from MobileIron in March 2021, and a Certified Administrator for Endpoint Manager 2019 certification from Ivanti in November 2019. Gregory also holds a CompTIA Project + certification, but the specific month and year of obtaining it are not provided.