Will Coffey

Will Coffey has a diverse work experience spanning over a decade. Will started their career as a Support Center Analyst at DISA in 2010, where they provided customer support services and troubleshooting assistance. In 2013, they joined Quality Business Engineering as a Senior Tier 2 Administrator, performing hardware and software maintenance, troubleshooting, and interacting with customers and peers. Simultaneously, they joined LANDESK Software as a Senior Technical Support Engineer, acting as the primary support liaison between the company and customers and providing mentorship and training to junior associates.

In 2015, Coffey transitioned to Ivanti, where they initially served as a Software Support Engineer Team Lead until 2018. During this time, they managed a team and resolved client queries and problems related to system configurations, product functionality, and bugs. Following this role, Coffey took on the position of Senior Manager, Technical Support (SSG) until March 2022. Will was responsible for overseeing technical support operations and ensuring high-quality assistance to customers.

Since April 2022, Coffey has been working as the Director of Global Technical Support at Ivanti. In this role, they lead and manages global technical support activities and ensures smooth operations and customer satisfaction. The specific end date and month for their current role are not provided.

Throughout their career, Coffey has demonstrated their expertise in technical support, customer service, training, and leadership.

Will Coffey attended Broadview College from 2011 to 2015, where they earned a Bachelor of Applied Science degree in System, Networking, and LAN/WAN Management/Manager. In addition to their degree, they also hold certifications in CCNA from Cisco, ITIL from EXIN, Network + from CompTIA, and Security + from CompTIA. The specific months and years in which they obtained these certifications are unknown.