Dawn Cagliano

Dawn Cagliano has a diverse work experience spanning over two decades. Dawn most recently served as the Chief Operating Officer at IVCi, where they played a key role in the company's operations. Prior to that, they held positions such as Senior Vice President Operations, Vice President of Operations, AVP, Client Services, and Managed Services Director at IVCi. Their responsibilities in these roles included leading teams, achieving high customer satisfaction ratings, implementing initiatives for improved collaboration and service, and overseeing daily operations.

Before joining IVCi, Dawn worked at Environmental Systems Products, where they served as a Customer Relations Manager. In this role, they managed the Customer Contact Center, Order Management, Credit and Collection, and field resources. Dawn ensured effective handling of customer interactions and enforced ISO policies and guidelines.

Overall, Dawn Cagliano has gained extensive experience in operations, customer relations, and leading teams, contributing to the success of the organizations they have worked for.

Dawn Cagliano obtained an Associates of Science degree in Business Management from Briarcliffe College from 2001 to 2003. In addition to their degree, Dawn has also obtained several certifications including ITIL Foundation from Global Knowledge Training in February 2015, Tandber Certified Associate Partner from TANDBERG in March 2008, and CTS from InfoComm International in October 2007.