IVR Technology Group
Ankur Jasrapuria is a Technical Project Manager at IVR Technology Group since September 2015, bringing extensive experience in development, database management, requirement analysis, documentation, and client interfacing. Prior to this role, Ankur worked as a Software Engineer at Wipro Ltd. from May 2010 to July 2013, where responsibilities included team building activities. Ankur holds a Master of Science (M.S.) in Electrical Engineering from the University at Buffalo Graduate School obtained between 2014 and 2015, and a Bachelor of Technology (BTech) in Electrical and Electronics Engineering from Heritage Institute of Technology, completed in 2009.
IVR Technology Group
IVR Technology Group is the engagement conduit that enables extraordinary experiences between companies and customers. We work with you to understand the evolution of your customers' journeys and help you surprise them with an unexpected level of service. Our mission is to be your partner; for your customers. Our engagement conduit involves three core customer experience technologies: Compass Automation Platform The Compass Automation Platform is a "full-stack" voice automation platform for automated customer engagement. Featuring a powerful DIY IVR builder and industry-leading security, it enables customers to build complicated IVR's quickly and securely without much technical lift. Compass Payments Suite An omnichannel solution that integrates with billing platforms for payment automation by voice and text that accepts all major credit cards, debit cards, and ACH transfers from checking or savings accounts. It's NACHA and PCI Level-1 certified for payment security, and HIPAA compliant for the safeguarding of customer records associated with medical payments. Compass Broadcast Suite Compass Broadcast Suite is a self-serve platform to push voice, text/SMS, and email notifications to customers, constituents, residents, and prospects. The platform is relentlessly compliant with the FTC Telemarketing sales rules for peace-of-mind that it's the right solution.