IVR Technology Group
Jonathan L. possesses extensive experience in technology and managed services, currently serving as VP of Managed Services at IVR Technology Group and as a Partner at Eight9Ten since 2014. Prior to these roles, Jonathan held the position of VP of Managed Services at Ronco Communications from 2012 to 2014 and served as Director of Marketing at RealtyUSA from 2011 to 2012. Jonathan's earlier career includes serving as Chief Information Officer at MJ Peterson from 2007 to 2011 and as Director of Technology for the Buffalo Sabres from 2003 to 2007. Jonathan L. holds a Master's degree in Finance from the University at Buffalo School of Management, obtained between 2003 and 2006.
IVR Technology Group
IVR Technology Group is the engagement conduit that enables extraordinary experiences between companies and customers. We work with you to understand the evolution of your customers' journeys and help you surprise them with an unexpected level of service. Our mission is to be your partner; for your customers. Our engagement conduit involves three core customer experience technologies: Compass Automation Platform The Compass Automation Platform is a "full-stack" voice automation platform for automated customer engagement. Featuring a powerful DIY IVR builder and industry-leading security, it enables customers to build complicated IVR's quickly and securely without much technical lift. Compass Payments Suite An omnichannel solution that integrates with billing platforms for payment automation by voice and text that accepts all major credit cards, debit cards, and ACH transfers from checking or savings accounts. It's NACHA and PCI Level-1 certified for payment security, and HIPAA compliant for the safeguarding of customer records associated with medical payments. Compass Broadcast Suite Compass Broadcast Suite is a self-serve platform to push voice, text/SMS, and email notifications to customers, constituents, residents, and prospects. The platform is relentlessly compliant with the FTC Telemarketing sales rules for peace-of-mind that it's the right solution.