Rebecca Young

Rebecca Young is an experienced Operations Manager at J.Lodge, a position held since June 2013, where responsibilities include overseeing the scheduling, production, and quality of work produced by up to 132 employees, as well as developing reporting tools to assess efficiency and productivity metrics. Previously, Rebecca served as a Team Lead and Quality Assurance Analyst at the same company, focusing on observing and auditing customer service agents to ensure adherence to company standards. Before J.Lodge, Rebecca worked at the National Telecommuting Institute from November 2007 to January 2012 as a Quality Assurance Analyst, where responsibilities involved evaluating recorded customer service, billing, and tech support calls while coaching agents to enhance performance.