Kimberly Warrick

Kimberly Warrick is an experienced professional in call center management and operations, currently serving as Call Center Director at JR Cigar since June 2020, following a role as Call Center Manager. Prior experience includes serving as Call Center Manager at National Wholesale and a lengthy tenure at New Jersey SHARES, Inc., where Kimberly held several titles including Chief Operations Officer and Director of Operations and Community Outreach. Notable achievements at New Jersey SHARES include restructuring programs, negotiating funding deals, and establishing a second call center, managing a high volume of calls with a focus on customer service excellence. Kimberly's career began at Yardville National Bank, where leadership roles culminated in recognition as the highest sales producer. Educational credentials include participation in the Lead NJ program and attendance at Mercer County Community College.