Juan Marulanda

Juan Marulanda is a highly skilled technical support professional with extensive experience across multiple roles in customer service and operations reporting. Currently serving as a Technical Support Analyst I at J.S. Held LLC since November 2022, Juan handles various technical support tasks, including ticket resolution and user onboarding. Previously, as a Sr. Specialist in Operations Reporting at Concentrix, Juan provided critical reporting for healthcare services and acted as a bilingual representative for Medicare. Prior experience includes roles as an Account Manager at BR Latin America IP LLC, where responsibilities encompassed sales and post-sales tasks, as well as technical support roles at Authy and Arvato Services. With a degree in Systems Engineering from Universidad Nacional de Colombia, Juan has consistently demonstrated a strong ability to resolve technical issues and support clients efficiently.