Michael Mullen Jr

Michael Mullen Jr is a seasoned technology specialist with extensive experience in desktop support and technical analysis, currently serving as a Senior Technology Delivery Agent at Interpublic Group since July 2015. Michael efficiently supports over 300 users across multiple IPG agencies, maintaining an average response and ticket closure time of 45-60 minutes. Concurrently, Michael holds a position as a Senior Technical Analyst at Genuine Interactive and Jack Morton Worldwide, where responsibilities include managing support for 130+ users, overseeing the onboarding process for new hires, and ensuring compliance with SOX regulations. Previous roles include technical support at Apple and videography positions that highlight strong multimedia skills. Michael holds a BA in Communications, Media Technologies, and Film from Bridgewater State University.