Jordan Esker

Jordan Esker has a diverse professional background, currently serving as the Manager of Product Knowledge and Adoption at Jackson Hewitt Tax Service Inc. since July 2018, where responsibilities include overseeing documentation updates and implementing the Ada chatbot for enhanced user assistance. With a strong foundation in creative writing, Jordan has also established a career as a songwriter, producer, and artist since 2013, managing logistics for performances across the United States. Prior experience includes roles in knowledge management with Charter Communications, freelance editing, and content writing in various capacities, demonstrating a commitment to effective communication and project management. Jordan holds a Bachelor's Degree in Creative Writing from Florida State University.