Michael R. is an experienced IT professional currently serving as the Manager of IT Service Delivery at The Jackson Laboratory since April 2023. Prior to this role, Michael held the position of Head of Research Service Management at Sidra Medicine from June 2014 to March 2023, where responsibilities included managing helpdesk agents and desktop engineers while implementing performance metrics and SLAs. Earlier experience includes roles as an IT Executive Support Analyst at King Abdullah University of Science and Technology, a CSC Support Analyst at Trading Technologies, and a Desktop Engineer at Citigroup. Michael began the IT career as a Desktop Engineer at Prince Sultan bin Abdulaziz Humanitarian City. Michael holds a Bachelor’s degree in Computer Science from AMA Computer University and has a strong background in customer support, project management, and technical solutions.
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