Samuel Garcia

Samuel Garcia is a seasoned IT professional with extensive experience in technical support and application management. Currently serving as a Technical Lead Application Support Specialist at Jackson Walker LLP since April 2022, Samuel provides Tier 1 and 2 support for hardware and software, manages HR coordination for new hires and departures, oversees the Intune Enrollment Process, and documents service-related information in Service Now. Prior roles include Senior Information Technology System Analyst at Norton Rose Fulbright, where support was provided to C-level executives, and Senior Project Coordinator at Cvent, managing complex projects and ensuring client satisfaction. Samuel began the IT career in various technical roles at organizations such as Accenture, Orange County Public Schools, and IBM, building a robust foundation in system compliance, incident management, and customer service. Samuel holds a Bachelor of Science degree in Networking and Communications Management from DeVry University.