Chastity Alford

Chastity Alford currently serves as a Customer Advocacy Liaison at the Jacksonville Transportation Authority, where responsibilities include acting as a single point of contact for ADA Paratransit Services compliance and investigation, compiling audit reports for KPI and CRM metrics, and leading projects within the Systems Development Department. Prior experience includes roles as a Loss Mitigation Manager at Flagstar Bank, where processes were streamlined to save over $2M, and as an Assistant Vice President at Bank of America, where team management led to a significant reduction in real estate owned inventory. Chastity also has a background as an Operations Supervisor II at JPMorgan Chase & Co., managing loss mitigation associates and overseeing key performance indicators. Educational qualifications include an Associate of Science degree in Business Administration and Management from Florida State College at Jacksonville.