JAG Hospitality
Jason Gelineau is a seasoned luxury hospitality leader with extensive expertise in the cruise industry, currently serving as Principal at JAG Hospitality since December 2023. Previously, Jason held the position of Head of Product at Explora Journeys, where significant contributions were made to enhance guest experience and hotel operations for a new luxury brand. As Brand Performance Manager at MSC Cruises, Jason focused on quality assurance and elevating the guest experience for premium ships and a private Bahamian destination. Early in the career, roles included Director at JAG Hospitality, Hotel Director for Seabourn Cruise Line, Area Catering Manager at AEG Ogden, and Owner/Operator of Grilled to the Mac, showcasing a diverse background in both operational and consultancy capacities. Jason holds a degree in Hotel and Restaurant Administration from the Toronto School of Business and has demonstrated a consistent commitment to improving customer service and hospitality standards throughout the career.
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JAG Hospitality
Hospitality/Customer Service Consulting Services - Providing Service Consultation to Accommodation, Food and Beverage, Cruise Line, Aviation, Food Truck/Van, Office and Retail organisations looking to set high standards, improve on customer/guest experiences and focus on the bottom line, Profitability! Our Team provide a firm and fair approach to ensure you see an immediate positive change/improvement in your operation and are fully satisfied with the results. We are able to provide: * Interim/Relief Management * Staff Placement * Roster Reviews and Implementation * Implement Standards and Procedures * Change Management * Staff Training * Secret Shopper Service to evaluate "In the Guest Shoes Experience" * Introduction and Review of Suppliers - Pricing - Purchasing Synergy * Menu Planning * Budgeting * Food Hygiene/Safety - HAACP * Marketing - Social Media - Networking * Food Truck/Van Consultancy With our in-depth experience we are able to cater our services to best suit your organisation and requirements. While the above states some of our regular services available to you and your organisation we are also able to assist you with special requirements, advice and support. Pricing structures to suit your budget - time frame. We provide hourly, daily and package pricing plans including a free initial review. Our Success is Your Success!