Gregory Owens

Gregory Owens is an experienced professional with a background in operations and customer success management, currently serving as the Manager of Operations, Customer Success at JAGGAER since August 2011. In this role, Gregory formulates and monitors interconnected processes between Customer Success and other organizations while developing proactive intervention strategies for at-risk customers. Prior positions include Manager of Customer Success, where Gregory led a team focused on customer satisfaction and the overall customer experience, and roles at Medidata Solutions and etrials Worldwide, where project management and product strategy were key responsibilities. Gregory holds a degree from Virginia Tech.