Katie Greer-Thompson

Katie Greer-Thompson is a senior manager with extensive experience in customer service and operations at Jaguar Land Rover since March 2014. Currently serving as Global Customer Service & Retailer Ops Senior Manager, Katie provides leadership in overseeing departmental performance and ensuring KPIs are met. Previous roles at Jaguar Land Rover include CRC Future Customer Experience Delivery Manager and Operations Manager, where responsibilities involved workforce management collaboration, quality of service reporting, and team motivation to achieve customer satisfaction. Prior to Jaguar Land Rover, Katie worked as Customer Loyalty Team Manager, leading a team of service executives and focusing on enhancing customer experiences. Earlier experience includes a position as Pre Travel Operations Manager at TUI from February 2006 to March 2013.