Product Support Team

The Product Support Team at James River Equipment, Inc. is responsible for ensuring customers receive optimal performance and longevity from their equipment. This team provides expert technical assistance, troubleshooting, and after-sales service including maintenance guidance and parts support. They work closely with customers to address any product-related issues, minimize downtime, and promote safety and efficiency across Agriculture, Construction, Forestry, Commercial, and Residential sectors. Additionally, they liaise with manufacturers and internal departments to refine product offerings and support strategic initiatives.