Jazz
Ammar Yasir Syed is a seasoned professional with extensive experience in quality assurance and process management, currently serving as a QA & Process Management Expert at Jazz since December 2014, after previously holding the role of Process Management Expert since April 2014. Ammar's responsibilities include analyzing performance through call and task evaluations, training new team members, conducting daily refreshers for support staff, counseling underperforming agents, and optimizing processes for enhanced customer experience. Prior to joining Jazz, Ammar worked at Mobilink from October 2008 to March 2014, starting as a Correspondence Executive and advancing to roles that required direct customer interaction and handling escalated complaints. Earlier experience includes a role as a Tele Sales Executive at Virtual Communications. Ammar holds a Bachelor of Science in Computer Science from the University of Management and Technology, Lahore, and has completed higher secondary and secondary education at Pakistan International School, Al-Khobar.
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Jazz
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Jazz, Pakistan’s number one 4G operator, and the largest internet and broadband service provider with over 70 million subscribers nationwide. With a legacy of more than 27 years, Jazz maintains market leadership through cutting-edge, integrated technology, the strongest brands and the largest portfolio of value added services in the industry. Housing a nation-wide network of contact centers and an unparalleled fibre optic backbone of more than 25,000 kilometers, Jazz has already invested billions of dollars in the country to date. It also provides uninterrupted countrywide connectivity, unmatched customer services and international roaming in over 150 countries. As a responsible entity, the company passionately supports education, health and environmental initiatives and promotes sustainable business practices. Jazz offers exclusive & personalized tariff plans that empower customers and cater to the communication needs of a diverse group of people, from individuals to businessmen to corporate and multinationals. Through its innovative services and products, Jazz is set to bring about a digital revolution that will enable and transform societies towards a more progressive Pakistan.