Muhammad Shahzad

Muhammad Shahzad has over 19 years of experience in the telecommunications sector, currently holding the position of Manager Customer Excellence at Jazz. In this role, Muhammad is responsible for promoting a customer-obsessed culture within Pakistan's largest telecom operator, overseeing a team of over 30 customer service representatives. Prior experience includes roles as Assistant Manager for Business Analysis and Standardization, Team Lead for Experience Center Operations, and Shift Coordinator for the Support Center, where Muhammad contributed to improving business processes, service delivery, and customer satisfaction. Additionally, Muhammad has worked at Intel Corporation on the International Intel Teach to the Future Program, focusing on technology integration in education. Muhammad holds a Master's degree in Computer Sciences from Systex International and a Bachelor's degree in Mathematics and Statistics from Punjab University.