Osama Alam has extensive experience in the telecommunications and internet service sectors, currently serving as the Manager of Technology Postpaid Systems at Jazz since March 2008, where responsibilities include managing the Enterprise Billing & Collection solution for over 3 million postpaid subscribers and overseeing BSS Charging, Provisioning, CRM, and EFICS operations for the postpaid segment. Prior to this role, Osama Alam worked at Cyber Internet Service Provider (Pvt) Ltd. from January 1997 to February 2008 as the Manager of Customer Support, leading a nationwide Contact Center team of 120 engineers in providing LAN/WAN and Internet connectivity support to both B2B and B2C customers. Osama Alam holds a Master of Business Administration (MBA) in Management Information Systems from Indus University, completed between 2008 and 2010.
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