Shahzad Bashir

Shahzad Bashir has extensive experience in customer service management and leadership within the telecommunications sector. Currently serving as the Manager of Customer Care at Pakistan Mobile Communications Limited since November 2006, Shahzad focuses on achieving service level objectives and providing coaching for team development. Prior to this role, Shahzad was the Manager of Customer Services at Bell Mobility from September 2002 to August 2006, where responsibilities included analyzing reports, conducting coaching sessions, and leading change management efforts in a large-scale operation handling significant customer interactions. Additionally, Shahzad was a Managing Partner at Cellular One Plus from May 1995 to April 2002, excelling in sales performance and partnership with major telecommunications entities. Shahzad holds a Post Graduate Diploma in Human Resource Management from Seneca Polytechnic and an M.B.A. from Clayton University.