Jazz
Shoaib Hameed is an experienced professional currently serving as the Manager Vendor Management - Core Operations at Jazz since February 2011. In this role, Shoaib leads back-office operations, collaborating with internal and external stakeholders to enhance customer experience by driving vendor team performance aligned with KPIs, SLAs, and quality metrics. Previous roles include Expert Vendor Management, where Shoaib oversaw nationwide call center operations, and Team Lead Helpdesk & Operational Management, focusing on high productivity and service quality during challenging times such as the COVID-19 lockdown. Shoaib's career began at Jazz as a Customer Care Representative, followed by various positions that contributed to operational efficiency and customer satisfaction, building a solid foundation in customer service. Prior experience includes managing daily operations as Express Centre Incharge at Ocs Courier Service. Shoaib holds a Bachelor's degree from the University of the Punjab, earned between 2008 and 2010.
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Jazz
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Jazz, Pakistan’s number one 4G operator, and the largest internet and broadband service provider with over 70 million subscribers nationwide. With a legacy of more than 27 years, Jazz maintains market leadership through cutting-edge, integrated technology, the strongest brands and the largest portfolio of value added services in the industry. Housing a nation-wide network of contact centers and an unparalleled fibre optic backbone of more than 25,000 kilometers, Jazz has already invested billions of dollars in the country to date. It also provides uninterrupted countrywide connectivity, unmatched customer services and international roaming in over 150 countries. As a responsible entity, the company passionately supports education, health and environmental initiatives and promotes sustainable business practices. Jazz offers exclusive & personalized tariff plans that empower customers and cater to the communication needs of a diverse group of people, from individuals to businessmen to corporate and multinationals. Through its innovative services and products, Jazz is set to bring about a digital revolution that will enable and transform societies towards a more progressive Pakistan.