Shoaib Hameed

Shoaib Hameed is an experienced professional currently serving as the Manager Vendor Management - Core Operations at Jazz since February 2011. In this role, Shoaib leads back-office operations, collaborating with internal and external stakeholders to enhance customer experience by driving vendor team performance aligned with KPIs, SLAs, and quality metrics. Previous roles include Expert Vendor Management, where Shoaib oversaw nationwide call center operations, and Team Lead Helpdesk & Operational Management, focusing on high productivity and service quality during challenging times such as the COVID-19 lockdown. Shoaib's career began at Jazz as a Customer Care Representative, followed by various positions that contributed to operational efficiency and customer satisfaction, building a solid foundation in customer service. Prior experience includes managing daily operations as Express Centre Incharge at Ocs Courier Service. Shoaib holds a Bachelor's degree from the University of the Punjab, earned between 2008 and 2010.