Faraz Saleem

Faraz Saleem is a seasoned professional in customer experience and governance with extensive experience at Jazz since January 2017, currently serving as Head of CX Governance and previously as Manager Operational Planning & Governance. Responsibilities include project planning, PMO, budgeting, and digital content development. Prior to Jazz, Faraz held multiple management roles at Warid Telecom from 2006 to 2016, overseeing service recovery operations for millions of prepaid subscribers and customer experience operations. Notable achievements include leading teams to top performance rankings and initiating successful agent development programs. Faraz holds a Master of Science degree in Biostatistics from the University of the Punjab.