Elizabeth B.

Elizabeth B. has a diverse range of work experience spanning several industries. Elizabeth began their career in 2009 as a Call Center Representative at Teleperformance, where they handled inbound calls and ensured customer satisfaction. Elizabeth then moved on to become a Call Center Quality Analyst, focusing on maintaining call quality and providing feedback to agents. Elizabeth later became a Call Center Supervisor, where they managed and evaluated agents' performance.

In 2012, Elizabeth joined LanguageLine Solutions as a Bilingual Customer Service Representative. Their role involved facilitating communication between parties speaking Spanish and English in various industries such as legal, healthcare, education, and public services.

Since 2013, Elizabeth has worked at J.D. Power in various roles. Elizabeth started as a Concierge Service Center Agent, responsible for making outbound calls and scheduling test drives for BMW, Hyundai, Genesis, and Maserati OEMs. Elizabeth then became a Concierge Service Center Supervisor, coordinating agent shifts and task assignments for multiple OEMs. In their most recent role as a Marketing Specialist, Elizabeth worked remotely on launching a new website certification program, collaborating with Hyundai, Genesis, OEMs, dealerships, and service providers to ensure compliance with OEM guidelines.

Overall, Elizabeth B. has a strong background in customer service, call center management, interpretation, and marketing.

Elizabeth B. obtained a Bachelor's degree in Marketing from UTEL Universidad between 2019 and 2022.