Ramah Vaughn currently serves as a Director at J.D. Power since May 2022, following a tenure as Customer Insights Manager at Baltimore Gas & Electric from November 2013 to May 2022, where direct management of the customer insights department involved conducting qualitative and quantitative research and facilitating communication with internal and external customers. Ramah Vaughn holds a Bachelor's degree in Computer Engineering from the University of Maryland, complemented by educational experiences at Morgan State University and The Park School of Baltimore.