Raphael Avila

Raphael Avila is a seasoned professional in market research with extensive experience spanning over 18 years. Currently serving as the Director of Mexico Research Operations at J.D. Power since September 2023, Raphael previously held the position of Key Account/Project Manager at GoalLine Solutions, overseeing operations for customer experience tracking projects. Raphael's background includes significant roles at J.D. Power as a Research Supervisor, where leadership in market research projects contributed to approximately US$ 1 million in annual revenue, and at GfK as a Senior Research Executive, focusing on consumer experience across various sectors. Initial career stages included roles at IBOPE Inteligência, TNS, Ipsos, and Gallup, providing a solid foundation in research methodologies and client management. Academic credentials include a Master of Arts in Marketing Communications from the University of Westminster and a Bachelor's degree in Marketing from Universidade Presbiteriana Mackenzie.