Sarah Knowles has extensive experience in customer service and operations management, currently serving as the JD Outdoor Customer Operations Manager at JD Sports Fashion plc since July 2010, following a role as Customer Service Manager. Prior experience includes a Customer Service Manager position at Dunelm, where Sarah was instrumental in enhancing the call centre by implementing new telephony systems in collaboration with Mitel. Additionally, Sarah worked as a Quality Coach at O2 (Telefónica UK) from 1999 to 2008. Sarah has pursued education at Bury Church and Bury College, with studies ongoing since 2001.
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