Dalyn Delgado

Dalyn Delgado is an experienced professional in billing support services and tax preparation. Currently serving as Manager of Billing Support Services at JEA since June 2021, Dalyn oversees the billing and invoicing process for 450,000 utility meters, with a focus on process optimization. As Owner and Tax Professional at Making Tax Sense since January 2015, Dalyn specializes in individual income tax preparation across multiple states. Previous roles include Tax Xpert Tier 2 at TaxAct and Operations Supervisor for Billing and Revenue Control at Colorado Springs Utilities. Dalyn has also held managerial positions at AVANGRID, Inc., where strategic efficiency improvements were implemented, and at Connecticut Natural Gas Corp, overseeing customer service operations and SAP project implementations. Educational qualifications include an MBA in Corporate Innovation from Post University and a B.A. in History from Central Connecticut State University.