Alexandra Hopf

Alexandra Hopf is a seasoned professional with extensive experience in customer service and administration, particularly in the B2B sector. Currently serving as a Senior Wholesale Customer Service Specialist at Jellycat since May 2022, Alexandra supports customers and agents while leading training initiatives and managing project work allocations. Previous roles include Wholesale Customer Service Specialist and European Sales Administrator at Jellycat, Customer Care Administrator at Lifeplus, and Customer Service Associate at Accenture, where a strong focus on customer relationship development and issue resolution was evident. Additional experience encompasses project finance management at Pearson Deutschland GmbH and proofing support roles in the publishing industry, complemented by an educational background in English Studies and Media Sales.