Musa Al-Salem is an experienced professional in customer support and product management, currently serving as the Director of Customer Support at Jesta I.S. since June 2022. Prior to this role, Musa held various positions at Jesta I.S. including Associate Director of Store Systems and Omnichannel, and has a strong track record in managing product life cycles, developing strategies, and overseeing quality assurance. Previous career experience also includes working as a Senior Product Manager at Lightspeed HQ and as a Business Systems Analyst at Tim Hortons Inc. Musa's educational background includes a Certificate in Comprehensive Business Analysis from McGill University.