Ancel Gornall

Ancel Gornall is an accomplished leader with extensive experience in contact centre operations and customer excellence, currently serving as the Head of Contact Centre Operations and General Manager of Customer Excellence, Change & Transformation at Jet2.com and Jet2holidays since December 2018. Previously, Ancel held the position of Group Manager at Yorkshire Building Society Group from June 2005 to November 2018, where a strong emphasis was placed on driving growth, service improvement, and cost reduction through strategic initiatives and transformation projects. Ancel's career also includes roles such as Senior Operations Manager at CPP Group and Head of Operations for Swinton Group, demonstrating expertise in managing large, multi-channel teams across various sectors. Ancel’s educational background includes a Bachelor's degree in Law and Communications from Middlesex University and A Levels from Shrewsbury School.